Case Manager | ACT

Posted on 18-Oct-2016
Application Close Date: 08-Nov-2016
Workers Compensation
Position Type:
Fixed Term Contract
Job Reference:
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  • Work for one of Australia’s leading General Insurers
  • 12 Month Fixed Term Contract, 4 days per week
  • 13% Superannuation & company benefits

About CGU

CGU is one of Australia’s leading commercial, rural and personal lines insurance brands and a major provider of Workers Compensation insurance. CGU is a part of (IAG), which employs over 15,000 people throughout Australia, New Zealand and Asia.

 About the Role

A 12 Month Fixed Term Contract opportunity has become available in CGU’s Workers Compensation team in Canberra. The key focus of the Case Manager role is to provide a high level of claims management service to injured workers and their employers. Specifically, you will partner with the employer, injured worker, health care providers and other service providers, handling the entire claims process for a portfolio of employers.  The aim is to return injured workers back to health and work, whilst also working to reduce scheme liabilities through making appropriate liability decisions.

 Key Responsibilities

  • Effectively manage a portfolio of claims through the development of key strategies to effectively reduce liabilities
  • Support workers and employers with ongoing case management and injury management strategies including timely reimbursement of entitlements
  • Deliver timely claim closures through effective case conferencing and completion of associated actions
  • Determine and process accurate weekly benefit payments
  • Ensure adherence to CGU work practices in support of case management
  • Become part of a harmonious team focused on achieving performance excellence

Skills & Experience

  • Claims management experience (Workers Compensation, Motor Accident Compensation, RTW Coordinator, etc.) or an understanding of injury and claims management concepts (desirable)
  • Strong customer service, interpersonal and negotiation skills (essential)
  • Excellent communication skills, both verbal and written
  • Conflict resolution skills and ability to make decisions within company guidelines
  • The confidence to engage and negotiate with a broad range of stakeholders including injured workers, employers, medical practitioners and service providers
  • The ability to understand and apply relevant legislation  
  • The ability to manage your time effectively to prioritise tasks and complete work within specific time frames
  • An ability to work well within a team environment and work with initiative

Culture & Benefits

When you join CGU we will invest in your career development, and you’ll find a workplace culture you will be proud to be part of. We place great value on supporting diversity and inclusion in the workplace, providing flexibility for our employees and giving back to the community. Visit our website for more information about our rewards.

How to apply

To submit your interest in this role, please click the ‘Apply’ button below and submit your resume and cover letter and ensure you complete the short questionnaire. For other exciting careers at IAG please visit our website

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