Claims Consultant | VIC Melbourne All
|Position Type:||Full Time|
|Attachments:||No File Attached|
|Application Close Date:||24-Aug-2018|
#Closer #Braver #Faster
CGU has an exciting opportunity for a Claims Consultant to join our Workers Compensation team based in the Melbourne CBD. The Claims Consultant position would suit someone who thrives in a Customer Service environment and enjoys working with people. The primary purpose of the Claims Consultant role is to manage a portfolio of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible.
- Collaborate with the injured worker, their employer and health professionals
- Implement and ongoing review of claim management strategies
- Provide exceptional customer service to employers and build relationships with all stakeholders
- Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio
- Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines
- Manage other core claims management functions such as weekly compensation and medical expense benefit
Skills & Experience
- Proven customer service experience in a customer focused role (essential)
- Experience in managing personal injury claims, particularly in a Workers Compensation / Insurance setting (desirable)
- Well-developed interpersonal skills and clear and professional communicator
- Ability to build rapport and establish relationships
- Resilient, displays empathy and able to communicate with all walks of life
- Displays a drive for results and is outcome focused
- Ability to prioritise and manage time effectively
At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:
- #Proud to be me – we value difference, not sameness
- #Together – harnessing our collective wisdom enables us to be our best for our customers & each other
- #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do
IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.
Start your career journey and join an inclusive culture that celebrates YOU!
We offer 13% superannuation, flexible work and leave options. To find out more, click Apply.
We encourage Aboriginal and Torres Strait Islanders to apply for this position.